How can we help?

Report a problem

Include the app version, device and iOS version, what you were doing, and any error message. Redact personal and financial details from screenshots. Do not send your password, brokerage credentials, authentication codes, access tokens, or full account numbers.

Connect or disconnect a brokerage

Use More → Settings → Connected accounts to manage connections. Disconnecting removes Nasiha's access to that connection; it does not close your brokerage account, move money, or sell investments. If a connection needs attention, use Reconnect and follow the institution's instructions.

Availability depends on the institution, Plaid, and the build you are using. A sandbox or demo label means test data; it is not a live brokerage connection. Contact support if you cannot complete a connection or disconnection.

Delete an account

In Nasiha, open More → Settings → Your data → Delete account and complete the confirmation. Account deletion removes the Nasiha account and its linked brokerage connections after Plaid access is revoked. It cannot be undone. Follow the complete deletion instructions for what remains and help if you cannot sign in.

Apple sign-in users can confirm their Apple identity to revoke Apple authorization. If you cannot confirm, choose Delete without Apple confirmation and confirm deletion. After Nasiha confirms removal, remove Nasiha under Sign in with Apple in your Apple Account settings or at account.apple.com. Linked Plaid access must still be revoked for account deletion to complete.

If the app cannot confirm deletion, try signing in again and retry deletion if the account remains available, or contact us. Uninstalling the app does not delete the account. Our privacy policy explains retention and backup limits.

Waitlist and privacy requests

To stop waitlist updates, reply to a waitlist email or request waitlist removal from the subscribed email address. Waitlist subscriptions are separate from app accounts. For data access, correction, or deletion, send a privacy request.

Understand a screening result

Nasiha helps you review available stock-screening information. Results can be unavailable, incomplete, stale, or change when provider data changes. Review the detailed report and its date. Screening information is educational and is not personalized investment, legal, tax, or religious advice.